Privacy Policy for SMS Communications

Privacy Policy for The Body Center Physical Therapy SMS Communications

Effective Date: January 1, 2025

The Body Center Physical Therapy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information related to our SMS communications. By opting into our SMS program, you agree to the terms outlined below.

1. Description of SMS Program/Service

   Our SMS program provides patients and clients with appointment reminders, important updates, special offers, and other relevant information related to our physical therapy services. Message frequency varies based on user interaction.

2. Type of Personal Information Collected

   We collect and store the following personal information when you opt into our SMS program:

   • Name
   • Phone number
   • Any preferences or responses related to SMS communications
3. Methods of Personal Data Collection

   Personal information is collected through:

   • Online contact forms on our website (www.bodycenterpt.com)
   • Secure forms in our electronic medical records (EMR) system
   • In-person registration at our clinic
   • Verbal or written consent when requesting SMS communications
4. Purpose of Data Collection

   We collect your information for the following purposes:

   • Sending appointment reminders and scheduling confirmations
   • Providing important clinic updates and service information
   • Delivering special offers, promotions, or educational content related to physical therapy
   • Ensuring effective communication with our patients and clients
5. Data Storage and Security Measures

   We take industry-standard precautions to protect your personal information. Your data is stored securely within our EMR system and internal databases, safeguarded against unauthorized access, disclosure, or loss. We do not sell, trade, or share your personal data with third parties for marketing or promotional purposes.

6. User Rights and Options

   You have the right to:

   • Request access to the personal data we have collected about you
   • Modify or update your contact information
   • Opt out of SMS communications at any time by replying STOP to any message from us
7. No Third-Party Data Sharing

   "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

8. Opt-In Consent Statement

   By submitting your phone number, you are authorizing The Body Center Physical Therapy to send you text messages and notifications related to our services. Message/data rates may apply. Reply STOP to unsubscribe at any time.

9. Contact Information

   For any questions or concerns regarding this policy, please contact us at:

   The Body Center Physical Therapy
   224 N. Indian Hill Blvd, Claremont, CA 91711
   Phone: 909-621-0447
   Fax: 909-621-2747
   Email: compliance@bodycenterpt.com

   This policy is subject to updates, and any changes will be posted on our website.